IT Help Desk

  • 8x5 or 24x7 Help Desk management
  • Trouble ticket (Service Requests) creation and management
  • Remote and onsite PC troubleshooting and providing resolutions
  • Escalation of Back end system issues to relevant stake holders
  • SLA management and Negotiations
  • Providing Charge back reports as per the customer cost centers
  • Providing monthly reports to Customer service management team
  • Installation and un-installation of end user software as per the Customer Policy