Network Operating Center

• ● 24x7 Monitoring of the Network and Systems, Provide IT professionals for 3 shifts per day
• ● Provide tier-1 and tier-2 Monitoring for all monitored devices
• ● Manage Rapid alarms/events escalation process
• ● NOC personnel will escalate to Senior-level Engineering resources for on-call emergency
• ● Triggering of Service Requests (SRs) to Customer’s internal Support teams and to Predefine Vendor lists
• ● Physical health checks and data center physical security
• ● IVR testing as per predefined schedules
• ● Preparation of Weekly/Monthly Uptime Reports
• ● Configuration of new devices/Alarms for monitoring tool. (Nagios, What’s UP, Solar Wind Only)